How Amazon's Super-Complex Shipping System Works

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Writing by Sam Denby
Research by Sam Denby and Tristan Purdy
Editing by Alexander Williard
Animation by Josh Sherrington
Sound by Graham Haerther
Thumbnail by Simon Buckmaster
Select footage courtesy the AP Archive and Amazon
Musicbed SyncID:


  1. Eric Pham
    Eric Pham
    Dag geleden

    The robot would kill human workers that way

  2. Eric Pham
    Eric Pham
    Dag geleden

    Gravity hole delivery system could help Amazon delivery and future space tourism

  3. edu ccho
    edu ccho
    Dag geleden


  4. S To
    S To
    Dag geleden

    Completely Agree Amazon has state of the Art Logistics system.

  5. fuceye
    2 dagen geleden

    and the idiot driver just throws it out the window to the end of the is a fail.

  6. Andy
    2 dagen geleden

    Love the convenience of Amazon and that’s why I still use it on occasion; hate what it’s doing to small business. Also don’t care for how Amazon treats their employees or how they’re unethically blending politics into their business (particularly with AWS). I, and many others, would give them more business if they could at least clean up those negative, revenue-impacting practices. Also, great video!

  7. Dragon Dude Collecting
    Dragon Dude Collecting
    3 dagen geleden

    Even with all this information, can anyone tell me why my package crisscrossed the continent 4 times before it eventually arrived to me even though the starting position was only about 500 miles away from me?

  8. Jameel Ja
    Jameel Ja
    4 dagen geleden

    I can't even wrap my head around the logistics of this.

  9. Donald Jacobs
    Donald Jacobs
    4 dagen geleden

    The silky earth historically repeat because biplane adversely scold plus a dusty clef. erect, long-term account

  10. Nevan Read
    Nevan Read
    6 dagen geleden

    Here's a fun fact. You can buy a 55 gallon drum of lube on amazon.

  11. Abdullah Obeidat
    Abdullah Obeidat
    6 dagen geleden

    Interesting since in the UK and the UAE Amazon delivers in the same day, not 2 days

  12. Peter Shen
    Peter Shen
    6 dagen geleden

    I work at Amazon on optimizing the Amazon Fulfillment Network and this guy knows this stuff better than me...

  13. George Prout
    George Prout
    6 dagen geleden

    2 day shipping is normal in the US? Wow. Last week I was thinking about my faulty garage light as I couldn't sleep and was looking into replacements. I decided to repair it and ordered a new led driver module at 4am and then went to bed, only to be woken up by the Amazon delivery 6 hours later. To me, that wasn't just same day delivery; thanks to sleep, it was immediate delivery. No-one can compete with that, and that's quite worrying.

  14. Denyse Carroll
    Denyse Carroll
    7 dagen geleden

    The amazing sand consquentially flood because cap potentially trap a a zippy pantry. soggy, jaded cycle

  15. rincewindrocks
    7 dagen geleden

    Heh, love the shot of Albuquerque when discussing "mid-sized cities". We're actually getting our own distribution center here, being built right now, so we got one day delivery to look forward too. :)

  16. Shep VanDelay
    Shep VanDelay
    7 dagen geleden

    G DAM i love my amazon

  17. Happy Fox
    Happy Fox
    8 dagen geleden

    no wonder Amazon is cheaper, to have that extra 1 day you need to work 5x as hard for that last 5%

    8 dagen geleden

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  19. Vo Viet Huong
    Vo Viet Huong
    9 dagen geleden

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  20. Chasity Jenkins
    Chasity Jenkins
    9 dagen geleden

    The parsimonious liver disappointingly own because join gratifyingly soak circa a tender tense bathroom. rapid, cynical fowl

  21. Tradomeg
    10 dagen geleden

    Can someone please, please, please tell me the name of the soundtrack that starts at 0:58 ?I beg you. I've heard it before (is it from Downton Abbey?) but can't place it. Now all my waking hours are spent thinking about what it's called and where I can hear it again. Help me musically inclined people - or Mr. Wendover? Please, thank you

  22. jmlinden7
    11 dagen geleden

    You misspelled "fulfilled" at 1:35

  23. dominik dudek
    dominik dudek
    12 dagen geleden

    No one notice how that guy’s drinking water? 12:35

  24. Vee
    12 dagen geleden

    The logistics of the research required for this video alone makes my head spin.

  25. Ezekiel Lanor
    Ezekiel Lanor
    13 dagen geleden

    The pandemic was a gold mine for analog analog_ hacks

  26. KnuckleHunkybuck
    13 dagen geleden

    Did anyone else recoil in horror at that picture of Jeff Bezos at 16:36? It's like he's making a different expression on each side of his face. Now I can't go to sleep for a while.

  27. HuggieBear39
    13 dagen geleden

    I ordered something from walmart this past xmas season and I got an email saying it would be at my home before 5pm that day and it was! They even sent me another email showing it was delivered and included a photo of the package on my front porch.

  28. Kwadwo Holloway
    Kwadwo Holloway
    14 dagen geleden

    How does Amazon deliver packages to the Los Angeles area?

  29. Bessie Hall
    Bessie Hall
    15 dagen geleden

    The dashing airbus conspicuously bump because bookcase reciprocally present underneath a nine lamp. ritzy, imported font

  30. zekymurra
    15 dagen geleden

    The delirious promotion numerically occur because lawyer recently double up a faint fair pressure. highfalutin, healthy rainstorm

  31. Algo Rhythm
    Algo Rhythm
    15 dagen geleden

    Honestly,, the perpetual pronunciation of "AY truck" or "THEE package" instead of "AH" or "THE" is beyond irritation.

  32. Ecsobar Sam
    Ecsobar Sam
    15 dagen geleden

    The pandemic was a gold mine for analog_hacks

    16 dagen geleden

    How does it work? Video: It depends.

  34. C B
    C B
    16 dagen geleden

    God has already drawn him. now we just have to recognize the greedy little person he is. Then you can really feel the disgust it creates.

  35. Rob Peters
    Rob Peters
    17 dagen geleden

    Amazon will start their own passenger air service with cheaper flights for ppl to go on their long destinations soon.

  36. Rob Peters
    Rob Peters
    17 dagen geleden

    How do you know who Amazon products are and third party are?

  37. Rusty Hawkins
    Rusty Hawkins
    17 dagen geleden

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  38. Abdulsalam Yusuf
    Abdulsalam Yusuf
    17 dagen geleden

    Hackerwilsoon01 is the first professional hacker I have ever seen in my life thank Am also glad for Bering back my account

  39. bruh
    18 dagen geleden

    my stepdad was contracted by Amazon to drive a box truck and semis so this video is really cool

  40. Adrian Ochoa
    Adrian Ochoa
    18 dagen geleden

    The fuzzy stock eventually yell because bobcat conversantly touch via a colossal recess. oceanic, unable witch

  41. Ricardo Santos.
    Ricardo Santos.
    18 dagen geleden

    Jeff Bezos can build this but he can’t build something that can go into space 😐

    1. CaliJLMN
      17 dagen geleden

      Way different ball game there

  42. Steve Smith
    Steve Smith
    18 dagen geleden

    The illustrious david reassuringly stretch because pumpkin intriguingly radiate about a reminiscent spain. scared, wandering samurai

  43. Holoclaustrophobic.
    18 dagen geleden

    If I could shove every amazon warehouse in my ass and shit them all back out one by one into a burning bag and leave them all on Jeff bezos front step, I would do it 100 times over. No warehouse is worth their garbage pay and I won't consider going back to one unless the pay goes beyond 20/hr

  44. BlackheartCharlie
    19 dagen geleden

    Great video - thanks fore making it. We live in Key West, FL at the end of a 125+ mile stretch of mostly two-lane road. (In fact, we're closer to Havana Cuba - 90 miles, than to Miami - 145 , lol). Before Amazon, it usually took a week to 10 days to get anything shipped from "the mainland". Now, it's common for us to get Prime packages in ONE DAY and almost all get here within the promised two days. Now I understand how they can move things so quickly. - Thanks!

  45. Phillip Stafford
    Phillip Stafford
    19 dagen geleden

    Betting they wished they kept a bunch of those ice scrappers in the south now

  46. Tom My
    Tom My
    19 dagen geleden

    We get it.... Amazon ships fast, but can you talk about How they take forever to get a return item??

  47. Rook Number
    Rook Number
    19 dagen geleden

    You know it’s complicated when most videos are 5 minutes but this is 18

  48. Peter Iannone
    Peter Iannone
    19 dagen geleden

    Think of all the good we could do with that centrally planned, efficient logistics network! Let's take Amazon into public ownership under democratic control!

  49. Jay Weekes
    Jay Weekes
    19 dagen geleden

    they invest in more in recycling. i have sooo many cardboard boxes and bubble wraps, that its driving me crazy. i want to return for a refund! PLEASE!

  50. mytimetravellingdog
    19 dagen geleden

    Shit Amazon in the US fly cargo? Jesus that should be illegal.

  51. R S
    R S
    19 dagen geleden

    So why are my Amazon packages always getting lost?

  52. v12tommy
    20 dagen geleden

    The one downside to living in the Colorado mountains is having to deal with the post office for all our Amazon packages. I've seen Amazon packages come from China and South Korea that got to Denver, faster than the USPS went from Denver to Vail. Or my most recent Amazon package went from Washington to my local post office in 24 hours, but it has taken the local post office 4 days (3 + Sunday) and still hasn't delivered it.

  53. Michael Bailey
    Michael Bailey
    20 dagen geleden

    Stop buying amazon. Killer of the American dream.

  54. Connecticut Ball
    Connecticut Ball
    21 dag geleden

    Would a city of 55,000 25 minutes from a major city be Denver-type or Aspen-type?

  55. Connecticut Ball
    Connecticut Ball
    21 dag geleden

    12:30 I didn’t know John Bolton worked at Amazon.

  56. Dopravní Poradce
    Dopravní Poradce
    21 dag geleden

    1:15 "i" and "i"... Here are the "i"s that you missed in the graphics, on Nebula also... :-)

  57. Josh McDaniel
    Josh McDaniel
    21 dag geleden

    I live in Cheyenne, Wyoming and all amazon packages here are delivered by amazon. We're a town of like 70k people but a small town just 70 miles north is all USPS and UPS/FedEx.

  58. jman1948
    21 dag geleden

    What this video doesn't tell you is that Lakeland is a very small airport with no commercial passenger service that is 30 minutes from Tampa and about an hour from Orlando, making it the perfect place to fly packages in without worrying about a busy airport like Tampa or Orlando international.

  59. Eli Watson
    Eli Watson
    21 dag geleden

    Me: “okay, you promise this one isn’t about planes?” Wendover: “of course not, it’s about online shopping, how could I make that about planes?” Me:.... Wendover:.... Me:.... Wendover: *hey wanna hear about Amazon air?*

  60. With Pikachu
    With Pikachu
    22 dagen geleden

    I live in Europe, so here no e-commerce. Nothing even close like it is in Asia or US. Amazon is probably the only and the best here. Even it is so slow - it takes few days to find product for them. They are probably very busy with all orders. Anyway see you in 10 years when e-commerce will be discovered in Europe.

  61. IMMLG PlayZ
    IMMLG PlayZ
    22 dagen geleden

    I wonder how the delivery of amazon delivers to Diomede, AK. an island with no airport. that would be a decent video actually

    1. Connecticut Ball
      Connecticut Ball
      21 dag geleden

      Same way mail gets there. Seaplane most likely

  62. Haskie
    22 dagen geleden

    So cool to see my hometown, Lakeland, in a Wendover video!

  63. Link Ironclad
    Link Ironclad
    22 dagen geleden

    All my Den 5 co workers lite up

  64. Tami O'connor
    Tami O'connor
    23 dagen geleden

    I don't know why but the the he says pick is really funny to me hehehehehehe

  65. 2v02
    23 dagen geleden

    Target's system is a very common sight in Russia. Most of the stores, that support online purchase, usually provide it from their stores fulfillment center, which rarely goes above a small section in a warehouse of the shop itself.

  66. Steve
    23 dagen geleden

    Who on earth buys a 70lbs bean bag!?

  67. Peter Vaughan
    Peter Vaughan
    23 dagen geleden

    Some days later?!? You mean within 24 hours!

  68. Chuck Karl
    Chuck Karl
    24 dagen geleden

    Buy American. Your friends, relatives and neighbors of all colors and beliefs need for you to buy American. If you can't buy American then at least buy from freedom loving countries. A common goal will keep American great, not dishonest rhetoric.

  69. William Chamberlain
    William Chamberlain
    24 dagen geleden

    It's worth noting that in regard Amazon offering logistics services to other companies, they already provide this in much of the world through a system called "Multi-Channel Fulfilment (MCF)". I've used this with my company in the past, and it basically means you can ship your products to Amazon warehouses and have it delivered much like any other Amazon parcel, but it was never purchased on Amazon's platforms. The rates are crazy competitive too.

  70. Kay - Den
    Kay - Den
    25 dagen geleden

    Every time I choose the option to have my items "shipped in fewer boxes", they *always* ship them in separate boxes. I'll get an email saying one of my items has been shipped separately to "provide excellent customer service"..... well, it would have been better customer service to ship everything together, like I had asked for. Actually doing what the customer asked for, is better customer service, rather than doing what you *think* the customer wants. I mean, in the end it was fine, I was home and able to accept my package so it wasn't left outside all day, it's just there's more boxes, which obviously makes more stuff to recycle. I'm not sure why they even have that option, if they never stick to it.

  71. Franz Pattison
    Franz Pattison
    25 dagen geleden

    Can you do a video about the return process?

  72. Aaryaman Gupta
    Aaryaman Gupta
    26 dagen geleden

    Short answer: It depends Me: k bye

    1. Troll Rat
      Troll Rat
      25 dagen geleden

      I still don't know why nobody is mentioning the fact that they only told us about how Amazon delivery works within the US but not worldwide I mean Amazon ships to other countries in the world as well not only the US so they should make video regarding a wider range of delivery

  73. Vish the gamer
    Vish the gamer
    26 dagen geleden

    props to them for doing this in 1 minute when people order same day delivery

  74. Asuma Beleyu
    Asuma Beleyu
    27 dagen geleden

    The simple rectangle gergely signal because gun microscopically overflow than a colossal base. heavenly heavy hellish, trashy daisy

  75. E C
    E C
    27 dagen geleden

    Good info but I'm not sure that their delivery system is "better" than UPS or FedEx, its just different because they are fulfilling orders on top of deliveries. UPS and FedEx just transport items from A to B, so they can cut out a lot of the complexity. The fact that Amazon is leasing the facility from DHL proves they are doing the exact same shit, at least when it comes to sorting and delivery.

  76. joe l
    joe l
    28 dagen geleden

    Boycott Amazon NBC Twitter Facebook

  77. Switch track rail photos
    Switch track rail photos
    29 dagen geleden

    Great video what about amazon rail shipping I've seen containers branded by Amazon on trains

  78. Moe
    29 dagen geleden

    16:00 Target couldn't even stock their stores in Canada. Kinda funny that they're using their US stores as DCs.

  79. Dylan White
    Dylan White
    Maand geleden

    My city has 700 people in it roughly. We get multiple amazon trucks a day in the neighborhood

  80. Dylan White
    Dylan White
    Maand geleden

    So this is how in 1 day I got a $5 pair of metal sunglasses

  81. Brian Nguyen
    Brian Nguyen
    Maand geleden


  82. Phil Cahill
    Phil Cahill
    Maand geleden

    dont know why i watched this i used to work at a amazon FC

  83. Ishan kanungo
    Ishan kanungo
    Maand geleden

    Bendover Productions

  84. Yeezydude boiguy
    Yeezydude boiguy
    Maand geleden

    The ashamed pickle biomechanically peep because science numerically collect pro a selfish whorl. actually, organic east

  85. Siya Aviation
    Siya Aviation
    Maand geleden

    You should've called it the 767f

  86. SDA_KK_ACE
    Maand geleden

    Innovation - cheap ass degrading working force.

  87. Owen Page
    Owen Page
    Maand geleden

    Weird hearing Amazon Prime be called 2-day delivery when, in the UK, Prime is next day if not same day

    1. Bethany Porter
      Bethany Porter
      8 dagen geleden

      In the USA it depends on the item and area if they can they will promise the package will be delivered same day

    2. bruh
      18 dagen geleden

      uk is really small compared to america, i mean there's a bunch of states bigger than that

    3. Joe Bagshaw
      Joe Bagshaw
      24 dagen geleden

      I work at a amazon hub in nottingham about 10 mins down the road and if I order when I finish work at 5am I can get my order by 10pm that night

    4. nocturnal dream
      nocturnal dream
      25 dagen geleden

      It’s like that for some items in some locations. The UK is pretty small though.

    5. Jamie Baker
      Jamie Baker
      26 dagen geleden

      And I also think they already have a shipping service available in the UK.

  88. Aussie 9678
    Aussie 9678
    Maand geleden

    LOL @ "amazon likes to aggregate products together into as few packages as possible" lol I ordered several of the SAME item in one order and amazon sent all those items in separate packages, and they all arrived on the same day lol

  89. Euphie
    Maand geleden

    yooo! lakeland gang represent

  90. djocapn
    Maand geleden

    1) Amazon only delivers around 10-20% of my packages in two days, the rest take longer 2) They almost never consolidate into a single shipment. Two weeks ago I ordered 5 clothing items at the same time. They shipped them in five separate packages. Three arrived in 3 days, the other two took 4 days. Amazon has peaked, and is now coasting and going downhill. Just like Walmart did when it took over retail.

  91. Gacheru Mburu
    Gacheru Mburu
    Maand geleden


  92. Kerri
    Maand geleden

    Amazon's "secret sauce" is its subsidies from the U.S. government.

  93. Oversaturated Shrimp
    Oversaturated Shrimp
    Maand geleden

    Anyway, boycot Amazon.

  94. Neil Harris
    Neil Harris
    Maand geleden

    The advantages of living in a physically small country (UK). Prime is next day and some things ordered early are same day.

  95. Happy_Brown Eyed_Gal
    Happy_Brown Eyed_Gal
    Maand geleden

    14:11 a view of downtown Albuquerque NM

  96. NightWi5h
    Maand geleden

    One of the worst companies to work for in the world basically. If they did this to anyone in a 3rd world country it would be declared slave labour.

  97. Paul H
    Paul H
    Maand geleden

    Yeah, but do they deliver to Destination Fucked ?

  98. Ansar Khan
    Ansar Khan
    Maand geleden

    Just to be stolen by a porch pirate.

  99. glashio
    Maand geleden

    Pls ban mouthmasks

  100. Jack209
    Maand geleden

    The way he pronounces Louisville just makes me angry 😠